TRUSTED WORK
We believe in complete transparency, always. We're upfront and honest about our company's fees.
Our rates are clear, and our helpful and experienced staff (available 24 hours) will fully inform clients of our rates at the time of booking a job or upon request for details.
Our technicians will always provide a detailed breakdown of work, materials, and any additional charges, with a comprehensive description of the work performed shown on all invoices and estimates. We do not charge for the following: call-out fee, travel expenses, parking, congestion, and there are no other hidden charges.
Overcharging
We consistently adhere to our quoted rates and maintain a clear policy against dishonest practices. However, in the rare event that any of our engineers intentionally violate this policy, they will be terminated and a refund will be issued.
Accountability
We always take responsibility in the highly unlikely event that work doesn't meet our standards. If you're dissatisfied, please contact our call center. We'll strive to address your concerns by sending a technician or technical service manager at a time convenient for you. Under no circumstances will we perform unnecessary work or persuade clients to authorize unnecessary services.Guarantee
Work
Most of our craftsmanship comes with the company's written up-to 12-month guarantee, providing you with peace of mind.
Materials
Backed by manufacturers' warranty
Terms and Conditions
The majority of our work is carried out in accordance with our terms and conditions, clearly outlined on our website and displayed on the back of our invoices.
